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October 7, 2005
New House Windows
We lived in our last house for five years, and told ourselves several times
that someday we'd replace the old single-pane windows. Rather than do that again, and waste some huge amount of money in heat going through the single-pane windows in our new house, we called in the experts and had ten of our windows replaced. That's somewhere around half of the windows in the house, we did all of the third-floor windows and the bedrooms on the second floor.
We chose NewPro windows, which are made locally and seem top-notch. The best part of it is that we paid one price to have the windows sized, manufactured, and installed (including removal and disposal of old windows). The installers were finished within 6 hours.
Interested to see how the windows hold up over time . . . yes they have a 50-year warrantee but the sales guy didn't have any evidence on how long they would actually last (wouldn't a customer testimonial after 20 years be good?). Hopefully I'll write in another 5 or 10 years with a report on the duration of NewPro satisfaction.
The photo is a snapshot I took once all of the windows were removed. Kind of strange to see the house with the gaping holes.
Posted by mike at October 7, 2005 11:15 AM
Comments
Hi Mike (or anyone else who can help me)
Do you have any thoughts re the install? Are you happy with the finish work?
How was their price? (particularly in comparison with the Home Depot in house service)
Thanks
MB
Posted by: MikeB at November 16, 2005 7:55 AM
I would also like to know how is the price as I am considering calling Newpro myself.
Posted by: June Barkas at January 16, 2006 7:35 AM
Regarding Newpro windows: we just had one of their sales folks at our house for an afternoon. Let me just say that they are *not* trying to compete on price. They will tell you that they are by far the best window on the market, and they will provide you lots of information to justify their claim. I can't tell you whether or not to believe their claims, as I am still researching, but they are definitely more expensive than doing-it-yourself and buying through Home Depot or something like that.
Posted by: ATP at March 18, 2006 8:08 PM
In MA and RI if you are looking for window replacements, give us a call after you receive a New Pro quote.
Posted by: Charles Faust at April 20, 2006 8:51 PM
This time I will include our contact info,
FHI Doors and Windows, Foxboro MA 508-958-8899
Posted by: Charles Faust at April 20, 2006 8:53 PM
We had Newpro sales guys over a couple of days ago too and their price seem to be very high. Then they called us today about the other windows they have called NEWPRO 3000... we were assured that the difference is ONLY that they are double glass vs. triple for their regular windows. Everything else is suppose to be the same with the exception that warranty is 25 years instead of 50 years (ok with me). After being offered a much better price (basically 50% off then previously) I finally gave in. Not sure if I made a mistake or not because I am having second thoughts. Anyone heard of these and are they really the same minus one glass layer?
Posted by: YK at May 17, 2006 8:58 PM
Can any of you let me know how much you paid and for how many windows?
Posted by: Bob Smith at June 9, 2006 4:25 PM
I'm thinking of replacing about 15 windows and have an appt. witn NewPro this Sat. I did go on line and found that NewPro is one of the top 10 windows (Anderson is #1).
I'm getting other quotes (Carty Bros - 508/405-1515). This was a recommendation from an electrition who I'm using to update my house. I think I'll also call FHI as mentioned in this chat. I'll let you all know prices, warrantees, etc.
Posted by: jacke at June 25, 2006 9:54 AM
We just had Newpro out to our house last night. The sales guys was there from 7-10:30. I thought we would never get pricing out of him. Finally the sales pitch, 14 regular windows and one bay window, guess how much....$28,000, the car salesman tactit came on, he called his manager (at 10PM)and offered us some marketing money if we would put a sign on our lawn for 30 days and agreed to pictures before and after. For this he took a grand off the price. After I said no way he proceeded to tell us about a new marketing plan that would only be offered here and now he would take about 10K off the price. I still said no way he was out of his mind. Needless to say I wanted him out that instant. I don't care if the warranty is 50 yrs. We are still shopping for windows
Posted by: Finious at October 24, 2006 8:41 AM
We saw the Newpro display last weekend at the home show in Worcester. I set up an appointment for someone to come by my home, look at what we need in the way of a large garden window, and give us an estimate. Their sales guy arrived on time. He gave a good sales pitch, albeit way too lengthy (over 2 hours). Unfortunately he ran long, even when I warned him that I only had 30 minutes more available. I ultimately had to abandon him and my wife to prepare for a business conference call, so my wife wrapped up with the salesman.
My wife and I both liked the product and may ultimately buy the high priced Newpro windows, but in my opinion the selling process is way too heavy handed. We just want a good product at a fair price and understand the seller needs to make a profit, however the sales promotion designed to get the buyer to sign on the dotted line was over the top! First the discounting for same day decision, and then when that didn't work the call to his sales manager who magically offered additional discounts in exchange for our commitment to future marketing & references. The sales guy didn't leave us with an estimate, but it seemed like they were offereing 30% discounting in an effort to close the sale. Unfortuantely the whole process reminded me of shysters selling cars back in the 60-70's. If a product is good, the price is fair, and the business's reputation is solid, sales guys should not have to resort to such tactics!
Posted by: jbray at October 31, 2006 8:14 PM
Try Sure-lok they sell the Gorell and Simonton windows both are offred in triple pane and the price and value seem much better than the Newpro windows
Posted by: Jaclyn at November 11, 2006 10:20 AM
Just saw Sure-lok they had a Simonton window that is rated higher than Newpro and the price is way more reasonable
Posted by: Ralph at November 13, 2006 12:44 AM
I called FHI Doors and Windows after seeing them listed on this site and we just finished having them install our new windows. Since we got their contact information from this site we wanted to share our experience. The salesperson was not pushy and respected our need to take a few days to think about our purchase. The installers were on time and cleaned up our house when they were done. They were very clean and professional looking. We had 12 windows with triple glass installed for $7500. We are so pleased with there installation and are very happy that we called them!
Posted by: Sarah at November 15, 2006 10:44 PM
Attention commodity shoppers. Why in the world do you shop for a home improvement (windows) like you are shoppoing for a commodity? When you buy price you are screwing yourself. How many of you can afford to buy cheap and then do it again and again. Stupid. Stupid. Stupid. I live in Tierra Verde Florida which is an island off of the southern most portion of st. pete beach. I had home depot install impact windows in my home appoximately 10 months ago. The windows were anderson monolythic windows. What a nightmare home depot sub contracts and the windows are crap. I paid $18,239.00 for 14 windows and three large sliding glass patio doors. what a waste of money my ac bill went down a whole 12 dollars a month and they were ugly as heck. I have found out this anderson window is also called the silverline and is sold to Stanley windwows (the tape measure and hammer company who decided a few years back to get into the replacement window market) The window i found out is what they call a re-grind meaning the window is made from scrap pieces of plastic and vinyl and the warranty is lifetime which i found from my attoreny is only approx. 7 years in the stae of florida. After 4 months the windows started melting in the hot sun and turned a blue / green hue. After much research i purchased Gorell windows from a local distribuotr and paid $39,000.00. My electric bill went from 450 a month to 220; i can't believe it. They gave me a certificate guaranting i would save a mininum of 40% they were not lying. I also have a 50 year non-pro-rated warranty. I also found the department of energy has namede them the most energy efficent window in the world for four years in a row which nobody including pella and anderrson has even won one time. I also saved 34% off of my homeowners insurance for the wind and contents. I screwed up and lost 18 thousand dollars but i figured with the gorell windows they will pay for themelves in less than 10 years minus the money home deopot beat me out of.........
Posted by: lee columbia at May 6, 2007 3:49 AM
Seems pretty consistent that the selling tactics are
pretty hard core. We had the same experience, the decline, the call to the manager and then further reductions. Still priced 30% higher than comp set. I liked the product better than all the others I have seen, so we went with it. Install is scheduled. I will let you all know if I got suckered or not.
Posted by: sai at August 19, 2007 9:17 AM
I had been looking for a quality company to replace my windows for a while, any company i talked to on the phone seemed so pushy, i was not a fan. i came to this site a few months ago and found FHI windows then found their nice looking website( FHIwindows.com ) it was very informative, when they came to have a look at my windows they were not pushy which was nice for a change, they install my 4 windows the other day and I am very happy with the outcome, they look great.
Posted by: jacoby at September 18, 2007 12:13 AM
Yeah NewPro came by our house recently and did all the same sales-pitchy things like, "let me call my manager" and (my new favorite after seeing the same exact tactic mentioned in a previous post), "since this is a high-traffic road, let me see if I can bring the price down if you'd let us hang a sign outside by the road...but you have to have it up for at least 30 days." It's so ridiculous that the deal they offer is only good for that day only. Seriously man, I hate sales people.
I'm called Hartwell Exteriors (referred by Mass Buying Power). I will post again once I've had my estimate.
Posted by: jim at October 30, 2007 1:02 AM
DO NOT BUY THESE WINDOWS!!!
Posted by: dlongyear at November 28, 2007 10:54 AM
We replaced 10 of our windows with Newpros 9 years ago. We didn't like the sales pitch but loved the windows. We live on a busy street and the noise level and the draft and our house was significantly reduced. They are pricey and the sales pitch was a pain, but we loved the product.
Posted by: eric at December 28, 2007 11:23 AM
I got the same sale pitch last night. Replacing 17 windows would have cost us over $29,000. It was outrageous! I loved the product, but it wasn't affordable. Then he goes into telling us if we signed right away we would get a huge discount going down to $23,000. We still wouldn't budge, so he was getting a little pushy and I was getting uninterested. It was late and I was starving as they interupted my dinner. Then he goes into calling his manager and same as other has posted. If we did the marketing with the sign and taking pictures of our existing window we would get an additional discount. At this point I just wanted them to leave. I need more time to do my research and don't want to be pressured into signing on the spot. Nevertheless the experience was long and dragged out. I loved the window, but it was just way out of budget.
Posted by: Sing at April 17, 2008 9:57 AM
I think alomost all windows companies have the same sales pitch. I had to go through the 3-4 hours of sales pitch today. I am now afraid to call any other. 22 Windows and 3 doors for 64000...are you kidding me...then came the let me call my boss...since you live on a busy road, we will reduce it to 40000, but you have to do it today and only today.....hmmm I rather pay the extra 100 per month in utility bills then pay 40K..
Posted by: Tareq at May 24, 2008 12:54 AM
We went through the same sales scheme. $43000 for 17 doublehungs, a Bay and a Garden window. Then down to $34000 and with a sign down to $31000.
We said "they're great windows, but they are only windows". Got a call tonight from "Jeff", he will send the regional sales manager over tomorrow with a better price for a slightly cheaper version of their triple pane. Most likely a double pane. We are not likely to bite.
Posted by: Fred Murray at July 31, 2008 9:26 PM
Had the same experience with Newpro earlier this week. They gave us a price of $23k for 10 windows then showed us his special marketing price of $12k. He told us, he could only get this special price now because it cost to much for him to come back out to our house once we decide to buy the windows. We would have actually bought the windows at his new price but this guy took too many sales training classes from those used car guys. He was also very unprofessional, didn't really trust him in my house (very creepy). He told us stories about yelling at his wife, that's why he likes these noise reducing windows (don't know where the hell this came from) He didn't even leave us his card or quote. He said he's too busy to come back twice. Scumbag sales tactics! I don't care how good these windows are, I don't buy from people that use tactics to swindle your business. If you really have a good product then you wouldn't have to use stupid sales tactics (special marketing letter, buy now or never, smoke and mirror tactics)
Posted by: Question the sales pitch at August 15, 2008 9:18 PM
Funny, I read stories about Newpro online like this and finally had a guy come over last night for a quote.
Same exact play, line for line. I'd love to see their salesman manual. Sounds like they follow it to the letter. He tried to wait me out. Didn't work. Same crap... 13 double hung windows, all the same size... for $22k... after the call to the manager, the sign discount, etc. etc. got down to $14k.
No, I'm renovating and want to do everything at once, and I want to do more research. The guy was very persistent. So I get a phone call today. Can you guess who it was? Yup, he wants to come back tomorrow at 6 to tell me about their 3000 window, that they don't normally offer to the public (then to whom, pray tell, do they offer it I wonder?)
And I actually had the sales guy lie to me about Shuco being out of business.
Bleh. I like the window ok... the frame is a little thick for my taste, but I'm really turned off by their tactics. I'm immediately wary of a company that will go to great lengths to tout their own product and at the same time tell you everyone else's is crap.
Posted by: MarcM at March 24, 2009 10:19 PM
NewPro windows are horrible! After the sales pitch we decideD we could afford half the house (8 windows) for $5000. This was 15 years ago. Since then we've replaced the other half the house with generic windows for $800.
My NewPro windows suck! They leak, they don't open properly, one cracked without any force to it, and three of them have already been replaced by NewPro's guarantee, but of course that has run out, and they wouldn't budge!. Don't buy NewPro!!
Posted by: Gail at May 23, 2009 8:54 PM
I am a professional window installer. I typically install Harvey Windows but will install any brand window at a customers request.All windows I install from leading window manufacturers carry a typical 20 year warranty. My prices are reasonable and my workmanship is second to none.
Door Doctor
Owner Joe Stoller
(508)735-8564
Posted by: Joe Stoller at August 12, 2009 11:58 PM
I you want top quality windows and doors at a fair price call Door Doctor in Franklin, MA.
We used them and I highly recomend this company.
company phone(508) 735-8564
Posted by: Joe Stoller at August 13, 2009 12:29 AM