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May 16, 2006

$500 Credit from Apple for MacBook Pro (begging required)

So I see that the new MacBook came out today. I also see that the MacBook Pro 2.0 GHz I bought three weeks ago is now $500 less. Time for a call to the local Apple store to see about getting the difference. Very rough account of the experience:

Apple: Welcome to the Apple store, can I help you?

Me: Yes, I bought a MacBook Pro there recently and see it's dropped in price and want to see about getting a refund.

Apple: The prices didn't change on the MacBook Pro, we introduced a new line of MacBooks that are cheaper machines.

Me: Well, I'm looking at the Apple store online and my MacBook Pro 2.0 GHz is now $1999, when I bought it at your store recently I paid $2499.

Apple: Can you hold while I look it up.

Me: <on hold for a minute>

Apple: Yes, the 1.83 GHz model was removed and the two faster machines dropped down into those price slots.

Me: OK, well to me that means my near-new MacBook Pro dropped in price and I'd like to see about getting a refund for the difference.

Apple: When did you buy it.

Me: April 22nd.

Apple: That's beyond our 14-day return policy.

Me: I don't want to return it, I want a refund for the difference.

Apple: You'll have to talk to a manager.

Me: <on hold for a minute>

Apple Mgr: How can I help you.

Me: I bought a MacBook Pro recently and it's price has dropped and I was calling about getting a refund.

Apple Mgr: Did you purchase it in the last 14 days?

Me: It was on April 22nd.

Apple: Well that's beyond the 14-day return policy.

Me: I don't want to return it, I just want to see about getting the price difference refunded.

Apple Mgr: Our policy is 14 days and there's not much I can do about it. The terms are on the reciept, if it's beyond 14 days we can't restock it.

Me: I don't want to return the laptop, I just want a refund.

Apple Mgr: I know it's unfortunate, but technology moves fast and we're always introducing new computers that are faster and have to set a policy for returns on machines that have been purchased.

Me: So there's nothing I can do?

Apple Mgr: Not really, I apologize.

Me: Um, OK.

Apple Mgr: Can you hang on a minute?

Me: Sure. <on hold for another minute, formulating closing statement>

Apple Mgr: OK, now where were we?

Me: We were talking about a refund for the drop in price on the MacBook Pro I bought recently.

Apple Mgr: Right, and since you're beyond the return date there's nothing we can do.

Me: I'm not looking for a new computer, the computer I have is near brand new, only three weeks old. You didn't introduce a new computer that's better that I'd like to have, you reduced the price on this very computer I bought three weeks ago and to me is still brand new. Even though it's 3 weeks old, one week beyond your return policy, you're telling me I can't get a refund because of the return policy. I don't want to return it, I just want a refund because you dropped the price on the laptop.

Apple Mgr: Let me see, um, well if you paid the restocking . . . no . . . could I give you an in-store credit for the difference?

Me: Yes, I'm happy reinvesting the difference into Apple.

Apple Mgr: Bring your reciept in today and ask for me and I'll give you a gift card for the difference.

Me: Thank you.

So I'm headed up to the Apple store later to get a gift card for the difference. Having recently finished The Second Coming of Steve Jobs and getting details about about his business thinking I'm sure Steve Jobs would not have allowed this to happen. Thank goodness Steve isn't the manager at my local Apple store (or any Apple store for that matter).

Now, what to do with a $500 Apple gift card?

Posted by mike at May 16, 2006 12:10 PM